- 1. I would like to bring my pet for a consultation. Do I need an appointment?
To reduce waiting time in the clinic, we always recommend making an appointment. Nevertheless, if it is urgent, you can come at any time during our opening hours but you may have to wait while we attend to clients who have booked ahead. Of course, in the case of an emergency, you will be seen straight away. Appointments can be made by calling 971 695 108 or sending us an email at firstname.lastname@example.org
- 2. How do I find you?
From the motorway, take the exit 17 to Santa Ponsa. At the roundabout with the windmill, take the exit towards Santa Ponsa. At the next big roundabout, take the 3rd exit on your left again towards the Santa Ponsa Golf Estates and look for our big sign on the right hand side. We are in the pink block on the corner, 3 doors down from Lloyd´s bank.
If you are approaching from Santa Ponsa beach, we are right at the end of the main through-road. Turn right at the roundabout with the big Eroski on the corner and you will see The Boulevard business park on the left. We are in the pink block behind the estate agent, Porta Mallorquina and near Sorea.
- 3. Do you do home visits?
We are happy to see your pets at home if required, however complicated cases needing investigations are always best seen in the clinic where all our equipment is at hand. We are always available to discuss the best option for you beforehand if you are in any doubt.
- 4. Do you offer a 24hr emergency service?
As part of offering a complete veterinary service, we have a vet on call 24hrs a day, 365 days a year. If the clinic is closed, you can call at any hour of the day in the case of an emergency. Our emergency number is 634 524 440
- 5. How should I transport my nervous cat to the vet?
First of all, make sure you have a sturdy pet carrier that closes properly. Get your cat used to the carrier by leaving it visible and accessible at home so it is not something only associated with stressful car journeys. It helps to put a blanket or article of clothing that smells of the cat´s favourite person in the carrier too. At least quarter of an hour prior to the car trip, spray Feliway travel spray in the carrier – this is a pheremone spray that helps impart a feeling of calm and well-being. If the cat refuses to enter the carrier, wrap him or her firmly in a blanket or towel and place them in the carrier with as little fuss as possible. It helps to cover the carrier with a blanket once in the car and don´t forget to use the seatbelt to secure your pet safely. Try to keep as calm as possible and talk in a soft low voice. Cats will pick up when their owners are tense and will become more stressed.
Note: Carriers that open from the top are the easiest for putting cats in and taking them out.
- 6. Is it really necessary to vaccinate my pet?
Vaccination protocols for cats, dogs, rabbits and ferrets usually involve 2 or 3 initial doses a few weeks apart and an annual booster thereafter. We see many cases of preventable infectious diseases in Mallorca thanks to the high percentage of unvaccinated animals here. Potentially fatal diseases such as Parvo in both cats and dogs, Leptospira, Infectious Hepatitis, Parainfluenza, Distemper, Myxomatosis, Feline Leukaemia, Herpes and Calicivirus are regularly diagnosed. It is required by law that all dogs are vaccinated against Rabies annually and they must also have a microchip and passport. An annual visit is also a great opportunity for a full health check up to make sure all pets are fit and healthy. There is also now a vaccine against the mosquito-transmitted disease, Leishmania, which is a huge breakthrough in the prevention of this awful illness.
- 7. My pet needs surgery- what do I need to do beforehand?
For a general anaesthetic, we recommend that your pet does not eat any solid food from 9pm the night before. Water can be left available overnight and first thing in the morning. In general, we try to schedule surgeries in the morning. Because we use the very latest anaesthetic protocols, our patients usually wake up rapidly and will often be home before lunchtime. Our aim is to make the experience as stress-free as possible and get them back into familiar surroundings as quickly as possible. Before admission, patients receive a clinical examination and a tranquiliser with an analgesic so as to lower the dose of anaesthetic required and to ensure that they awaken calm and pain-free.
- 8. What is the “Mosquito Disease” and should be vaccinate our dog?
Leishmaniosis is a parasitic disease in dogs transmitted by tiny biting sandflies (they look like mini-mosquitos) and its prevalence in Mallorca is one of the highest in the world. Once acquired, it can be fatal or need lifelong treatment. It is also known to occur in humans, although with much lower frequency. Prevention is essential as there is no cure. Since 2012, a vaccine has become available which, along with insect repellent products, is a highly effective means of protecting your dog. For more information, do not hesitate to phone or send us an e-mail.
- 9. Is it good for my bitch to have at least one litter of puppies?
There is a popular myth that says having a litter will make a bitch a nicer pet and is good for her health. Unfortunately the belief is quite widespread, even resulting in owners not wishing to breed, feeling obliged to have their pets mated. The resulting population growth of unwanted, abandoned dogs is a huge problem here on the island. There are absolutely no health benefits for the pet and what is more, the earlier she is spayed (sterilised), the lower her risk of mammary cancer as she gets older. Also, no risk of unwanted pregnancies or life-threatening pyometra (uterine infection), no inconvenience when she has a season and no phantom pregnancies (a common hormonal condition which can make bitches really miserable for weeks) Feel free to call us for a chat about both male and female sterilisation at our clinic.
- 10. How often must I treat my pet for parasites?
We recommend deworming cats and dogs 4 times a year (every 3 months) not only for their own health but because intestinal parasites pose a human health risk too. For external parasites (fleas, ticks,flies…) monthly pipettes or collars are recommended year round.